![]() Within Windows, navigate to C:\dell\Drivers\GDFGW\firmware, double-click, and run ushupgrade.exe. ![]() Thought I installed all software from Dell related to this computer but apparently not. This device used to work just a few weeks ago but I was forced to reinstall Windows (7, 64-bit) and I can't get it up again. Unable to get the fingerprint reader working. Download the Dell ControlVault Firmware from the Dell Support site and run the installer. Latitude E6410 Fingerprint Reader not working.Download the Dell ControlVault Driver from the Dell Support site and run the installer.Instead, Windows 10 must manage the fingerprint scanner. In the Device Manager, the fingerprint reader will display the following error: "This device cannot start (code 10), The current device power state cannot support this request."ĭell Data Protection | Security Tools are not compatible with Windows 10. You may not be able to install the fingerprint reader on your system after a clean install of Windows 10. It works flawlessly in 8.1 but so far I am only having more pain trying to get it working. Windows has a build in way to do finger print scanning built in. ![]() Once I stopped putting the DDP software on no more issues. ![]() I had to reload the OS multiple times due to strange issues with the OS. For all other brands of notebooks refer to Dell Knowledge Base article How to Download and Install the FingerPrint Reader Driver for Your Computer and Then Enroll or Remove Your FingerPrint Using Windows Hello. Windows 10 does not like the Dell Data Protection software. Note: These instructions only apply to some Latitude and Precision notebooks. ![]()
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